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Dominatrix.club

Cancellation & Refund Policy

Last updated: June 26, 2026

1. How to Cancel Your Membership

You can cancel your Dominatrix.club subscription at any time through one of the following methods:

Option 1: CCBill Consumer Support (Recommended)

Since payments are processed by CCBill, you can cancel directly through their consumer support portal:

  • Visit https://support.ccbill.com
  • Enter your email address or the last 4 digits of your payment method
  • Follow the prompts to manage or cancel your subscription

Option 2: Through Your Dashboard

You can also initiate cancellation from your Dominatrix.club account dashboard:

  • Log in to your account
  • Navigate to Settings → Billing
  • Click "Cancel Subscription"
  • You will be redirected to CCBill to complete the cancellation

Option 3: Contact Support

Email us at hello@dominatrix.club with your account email and request to cancel.

2. When Cancellation Takes Effect

  • Your cancellation will take effect at the end of your current billing period
  • You will continue to have access to membership features until your membership expires
  • No further charges will be made after cancellation is processed
  • Cancelling stops future monthly credit grants. Credits already in your balance remain available while your account is active but are not refunded or paid out, and may be forfeited if your account is later deleted or terminated (see our Terms of Service, Section 5)

One-time credit packs are not subscriptions and have nothing to cancel — they are simply a one-off purchase of credits.

3. Refund Policy

3.1 General Policy

Subscription fees are generally non-refundable. However, we may provide refunds in the following circumstances:

  • Technical issues that prevented you from using the Service
  • Billing errors or duplicate charges
  • Cancellation within 24 hours of an accidental renewal

3.2 Free Trial

If you cancel during your free trial period, you will not be charged. Make sure to cancel before the trial ends to avoid being billed.

3.3 One-Time Credit Packs & Digital Content

Credits and credit packs are digital content delivered to your account immediately on purchase. Credits already spent on generating images or other media cannot be refunded. Unused credits from a one-time pack are generally non-refundable, except in the billing-error and accidental- charge cases listed in Section 3.1 or where the law requires otherwise.

EU/UK consumers: by purchasing credits and beginning to use the Service you ask us to start supplying digital content immediately and acknowledge that you lose the statutory 14-day right to withdraw once supply has begun. This does not affect your rights if the content is faulty or not as described.

3.4 How to Request a Refund

To request a refund:

Please include:

  • Your account email
  • Reason for the refund request
  • Transaction date (if known)

4. Chargebacks

If you have a billing dispute, please contact us first before initiating a chargeback with your bank. We want to resolve any issues and can often provide a faster resolution than the chargeback process.

Fraudulent chargebacks may result in account termination and may be reported to fraud prevention services.

5. Account Deletion

Cancelling your subscription does not delete your account. If you wish to delete your account and all associated data, please contact us at hello@dominatrix.club.

6. Resubscribing

After cancellation, you can resubscribe at any time from your dashboard. Your previous chat history and preferences will be restored if you haven't deleted your account.

7. Contact for Billing Issues

For any billing questions or issues: